Submit a technical enquiry

Please provide as much detail as possible — the serial number, error codes and photos help us resolve your enquiry faster and support a warranty claim if one is needed. We acknowledge every enquiry within 4 business hours.

Your details

Installation site

Product

Solarman / Deye Cloud plant ID, if available

The fault or question

e.g. on-grid + backup, number of paralleled units

0/6 photos selected. Large images are resized automatically before upload.

Attach photos of the installation, the product label, and the fault.

You will receive a reference number on the next screen.